Véronique Keller

NovaCare, Inc. 1992-1999

Market Operations Director, Central Illinois, 1997-1998

· Directed the clinical and contract rehabilitation operations of two 120-bed Nursing Home facilities in Central Illinois; 14 professional and 2 support staff members. Annual net revenue: $500,000.

· Directed and monitored the utilization of clinical pathways, the collection and reporting of treatment outcomes, the provision of efficient documentation and the use of information systems to create an environment capable of meeting the challenges of the new U.S. government reimbursement system.

• Trained clinicians on the FIM (Functional Independence Measure) to effectively measure outcomes of specific rehabilitation services to the geriatric population.
• Instituted a monthly "Value Added Service" report in the facilities to increase customers’ knowledge of the services that were available.
• Oversaw conversion to the NN+2.0 computer system which tracked the collection of treatment outcomes

·Directed the provision of quality patient care and personally trained and mentored professional staff in skilled patient care activities.

• Conducted bi-monthly routine compliance audits that decreased the number of Medicare denials 25%.
• Instructed Physical Therapy staff on wound care procedures resulting in a 20% increase in referrals.
• Assigned patients to clinicians, analyzing needs and capabilities of staff personnel and monitoring patient progress.